Return Policy

1. Return Eligibility

Custom Printed Items: Due to the personalized nature of custom printed items, returns are only accepted if the item is defective, damaged, or if there was an error in the printing process caused by us. Please contact us within 7 days of receiving your order to initiate a return.
Non-Custom Items: Non-customized items can be returned within 30 days of purchase for a full refund or exchange. The item must be unused, unwashed, and in its original packaging.

2. Return Process

Contact Us: To initiate a return, please contact our customer service team at [email/contact number] with your order number and details of the issue.
Return Authorization: Upon approval, we will provide you with a Return Authorization Number and instructions on how to return your item.
Shipping Costs: For defective or incorrect items, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping.

3. Refunds

Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
Refund Method: Refunds will be issued to the original payment method. If you paid by credit or debit card, it may take an additional 3-5 business days for the refund to appear on your account statement.

4. Exchanges

If you need to exchange an item due to a size issue or for any other reason, please follow the return process and specify that you would like an exchange. Exchanges are subject to product availability.

5. Non-Returnable Items

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or a full refund.

7. Contact Information

For any questions or concerns regarding your return, please contact our customer service team at support@jsprintco.com.